Thank you for shopping with us! We understand that sometimes products may not meet your expectations or needs, and we are here to help you with our hassle-free return policy. We want you to be completely satisfied with your purchase and make your shopping experience with us pleasant and enjoyable.
Please take a moment to read our return policy carefully to ensure a smooth and easy return process.
1. Product Condition
We only accept returns for products that are unused, unworn, unwashed, and free of any flaws. If you have received a product that is defective or damaged, please contact our customer service team immediately to initiate a return. Fashion products, such as clothing or shoes, can be tried on to see if they fit, but they must still be in unworn condition with all original tags and labels attached. If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.
2. Product Packaging
The product must be returned in the original and undamaged manufacturer packaging/box. Please do not put tape or stickers on the manufacturer’s box. If the product was delivered in a second layer of our packaging, it must be returned in the same condition with the return shipping label attached.
3. Accessories and Freebies
If your product came with any accessories or freebies, such as user manuals, warranty cards, or promotional items, please make sure to include them in your return package.
4. Order Information
When returning a product, it is important to indicate the order number and return tracking number on the package to avoid any inconvenience or delay in the return process.
Please note that some products may not be eligible for returns due to their nature or usage. If you are unsure about a product's return eligibility, please contact our customer service team before making your purchase.
To initiate a return, please contact our customer service team within 7 days of receiving the product. Our team will provide you with a return authorization number and shipping label. Please make sure to include this number on your return package.
Once we receive your returned product, our team will inspect it to ensure that it meets our return policy requirements. If the product is approved for return, we will issue a refund to your original payment method within 5-7 business days.
Please note that shipping fees are non-refundable, and you will be responsible for the cost of return shipping unless the product was defective or damaged.
In the unlikely event that you receive the wrong product or a product that does not meet our return policy requirements, please contact our customer service team immediately to resolve the issue.
Thank you for choosing our store for your shopping needs. We value your satisfaction and hope that our return policy makes your shopping experience with us worry-free. If you have any questions or concerns, please do not hesitate to contact our customer service team for assistance.